Contact

The fastest way to reach us is by email at kontakt@viviannaschmuck.de – we usually reply on the same or the next working day.

Changing or cancelling a personalised order: please do so within two hours of placing the order, by email or via the form below, stating your order number. What counts is when your message reaches us. You can also declare your statutory right of withdrawal using our Online Withdrawal Form.

By phone, we're available Mon–Fri from 11:00 to 15:00 at 040 21 99 11 92 for you. If no one picks up straight away, email or the form below is usually quicker.

We use your details to process your enquiry. How we handle your data is explained in our Privacy Policy.

Free standard delivery

On orders from €120 (within Germany)!

Gift packaging

Your piece of jewellery comes in high-quality VIVIANNA gift packaging.

2-year guarantee

For all jewellery from the date of delivery, including personalised pieces. If there's a defect, you choose: repair or replacement.

Sustainability

Our jewellery and packaging are made from sustainable materials.